Our Warranties

There's no doubt about it...jewelry covered by a maintenance warranty enjoys less breakage, a longer lifespan, and better sparkle and shine.

 

Why would that be? 

Firstly, because maintenance warranties require the jewelry wearer to have the pieces inspected and cleaned at regular intervals. It is the very nature of precious metals to wear away...but if a jeweler spots that wear before it becomes too severe, preventative maintenance can be performed. If jewelry maintenance is deferred for too long, it is possible that the pieces can literally reach a point where only major refurbishment will do the trick--which is far more expensive. And sometimes, pieces will reach the point of no return. 

Secondly, our maintenance warranties are offered through Preferred Jewelers International. Why should you care about that? Well, Preferred Jewelers vets jewelers before granting them inclusion in their warranty program. So, as a peer-reviewing organization, PJI considers the quality of the jewelry sold by its included jewelers. Therefore, the jewelry covered by PJI maintenance warranties enjoys less breakage and longer lifespans because Preferred Jewelers makes sure that customers are starting with jewelry the quality of which won't over-burden the warranty program in the first place.

 

Preferred Jewelers Maintenance Warranty

We offer this warranty at no charge on applicable items valued at $2,500 or more.

You may purchase this warranty for $89.99 on any applicable items valued at $500 to $2,499. You are required to have us clean and inspect your ring quarterly--we will send you the reminders so you don't miss one.

Includes:

  • two lifetime sizings (when possible, excludes eternity rings)
  • re-tipping of prongs
  • inspection of channel-work
  • inspection of all settings
  • tightening of stones
  • refinishing
  • polishing
  • loose earring backs
  • replacement of diamonds up to 0.20 ct apiece (excluding fancy color diamonds)
  • automatic email reminders

     

    Preferred Jewelers Platinum Jewelry Care Plan

    Do you like to know "everything is covered?" Then this is the plan for you! In fact, between this plan and all-perils jewelry insurance, you won't have a care in the world about your jewelry. The pricing varies with the value of the item. Click here for a pop-up showing the pricing, which covers the piece for your lifetime.

    We will not allow you to purchase this plan if your piece will not garner benefit from having it. (As an example, if you purchase a heavy gold necklace that does not contain gems, the only thing covered by this warranty would be the clasp. We will not sell you the warranty in this case.)

    Includes:

    • one-time ring re-sizing (when possible, excludes eternity rings)
    • re-tipping of prongs
    • inspection of channel-work
    • inspection of all settings
    • tightening of stones
    • refinishing
    • polishing
    • loose earring backs
    • replacement of diamonds up to 0.20 ct apiece (excluding fancy color diamonds)
    • cracked or thinning shank
    • replacement of broken prongs
    • broken earring posts
    • broken clasps on bracelets or chains
    • once-annual  rhodium plating
    • repair of cracked or chipped stones (including center stone)
    • replacement of missing side or accent stones
    • ring re-soldering to another ring
    • loss of gemstones due to defective setting (including center stone)
    • loss of diamonds due to defective setting (including center diamond)
    • automatic email reminders

    Shucks, can I buy one of those warranties for other jewelry?

    Why yes. Yes, you can!

    Here's how that works: since Preferred Jewelers will only cover pieces that are new or like-new in terms of structural integrity, they rely on us to inspect your piece. 

    There are three possible outcomes to this inspection:

    • Your piece is already in like-new condition, and does not need any work done in order to bring it up to warrantable condition.
      • You may purchase a Preferred Jewelers Maintenance warranty for $89.99 for any piece valued at $501 to $5,000.
      • Or, you may purchase a Preferred Jewelers Platinum Jewelry Care Plan, according to the pricing shown on this pop-up.
    • Your piece requires work to bring it up to like-new condition.
      • We will propose the work required, and we will perform the work with your approval of the costs.
      • After the work is completed, you may purchase a Preferred Jewelers Maintenance warranty for $89.99 for any piece valued at $501 to $5,000.
      • Or, after the work is completed, you may purchase a Preferred Jewelers Platinum Jewelry Care Plan, according to the pricing shown on this pop-up.
    • Your piece truly cannot be brought up to like-new condition.
      • You may want to ask yourself, "should I continue wearing this?"
      • We can provide you with a quote to reproduce the piece, with or without changes from the original. 
      • The reproduction will automatically be awarded a Preferred Jewelers Maintenance warranty.
      • Or, you may purchase the Platinum Jewelry Care Plan as an add-on.

     

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