Conditional Free Shipping
We know that our website has to go up against the "big boys” in the online jewelry world. That said, we know that none of the McJewelers offers the carefully curated collection of artisan jewelry that we do. We’re hoping you can recognize the intrinsic difference between our business model and that of a big box store.
There’s no denying that free shipping is a powerful incentive to purchase online. But we can also see that if our guests aren’t adequately equipped with information to help them decide if a piece is just right, we could get hammered paying for free shipping to Bangor, Maine and St. Augustine, Florida…and back again.
So, we try to include a lot of detailed information on each piece we offer on this site. Dimensions, weights, metal purities, cuts, widths, lengths, depths...and accurate photography. But it doesn't stop there.
Alara is a dedicatedly inventive brick-and-mortar gallery and design studio. So, we are ACTUALLY here to answer your questions, live and in-person 7 days a week, from 10am to 6pm Mountain Time. Webchat. Email. Phone. Text.
We're trying to give you very little reason to order something that will just disappoint--to save us all a little money, build a solid business, and stop so many packages from unnecessarily flying through the air! Before you pull the trigger, please ask that niggling question you have.
The free shipping we offer under this program:
- USPS First Class with Tracking for order values between $100 and $299
- USPS Priority Mail with Insurance for order values between $300 and $4,999 (usually no more than 3 mailing days).
- USPS Express Mail with Insurance in the case of orders over $5,000 (usually 1 mailing day, and no more than 2 mailing days)
We can also ship via Federal Express at a discounted rate.
If you take advantage of our free shipping and you would like to exchange any items for others, we will send you a prepaid airbill. In this case, your restocking fee will be equivalent to the shipping back to us, and you will be shipped your exchanged items with no shipping charge. Please see details on exchanges here.
If you ask to return a piece for refund for any reason, we provide you with a pre-addressed, prepaid airbill. When the piece arrives at our gallery, and it meets all the other criteria specified under "returns & exchanges” we will charge a restocking fee equivalent to our shipping costs both ways. You will be refunded for the returned piece minus that restocking fee. Please see details on returns here.
Our conditional free shipping program is only available within the United States.